Privacy Policy - Plentii

1. Introduction

Welcome to Plentii, a platform that connects organisations and individuals for micro-volunteering opportunities. We respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 ("POPIA") and other applicable laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website (plentii.world) and related services.

2. Information We Collect

We may collect the following categories of information:

1. Personal Identification Information

Name, surname, email address, phone number, or other contact information.

2. Volunteer Profile Information

Skills, areas of interest, availability, and volunteering history.

3. Organisational Information

Non-profit/organisation details, contact persons, and volunteer opportunity postings.

4. Technical Information

IP address, browser type, operating system, and usage data through cookies or analytics tools.

5. Sensitive Information (only where strictly necessary and with your consent)

For example, background checks if required by an organisation for child-related volunteering.

3. How We Use Your Information

We process your information for the following purposes:

To create and manage your account on Plentii.
To match volunteers with relevant opportunities.
To communicate with you about volunteering opportunities, platform updates, or legal notices.
To verify your identity, where necessary.
To comply with legal obligations.
To improve our website, user experience, and platform functionality.

4. Legal Basis for Processing

Under POPIA, we rely on one or more of the following grounds to process your information:

Your consent (e.g., when you sign up or agree to cookies).
Contractual necessity (to provide you with our services).
Legal obligations (e.g., verifying information when required by law).
Legitimate interests (e.g., improving our platform and ensuring security).

5. Sharing of Information

We do not sell your personal data. We may share information with:

Non-profit organisations or community groups where you express interest in volunteering.
Service providers who support our operations (e.g., hosting, analytics, email services).
Legal or regulatory authorities, where required by law.
Successors/partners in the event of a merger, acquisition, or business transfer (subject to safeguards).

6. International Transfers

As Plentii uses third-party service providers, your information may be transferred and processed outside South Africa. Where this happens, we ensure appropriate safeguards are in place (e.g., contracts that ensure equivalent data protection).

7. Data Retention

We retain personal information only as long as necessary to:

Provide services,
Fulfil legal or regulatory requirements, and
Resolve disputes or enforce agreements.

When data is no longer needed, it will be securely deleted or anonymised.

8. Your Rights

Under POPIA, you have the right to:

Access the personal information we hold about you.
Correct or update your information.
Withdraw consent at any time (this may affect your ability to use some services).
Object to processing in certain cases.
Request deletion of your information, where legally permissible.

Requests may be submitted to: privacy@plentii.world

9. Security Measures

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no online service can be completely secure, and you use the platform at your own risk.

10. Children's Privacy

Plentii is not directed at children under 18, except in supervised volunteering programmes with parental/guardian consent. We do not knowingly collect information from minors without proper consent.

11. Cookies and Tracking

Our website uses cookies and similar technologies to:

Keep you signed in,
Understand how you use the platform, and
Improve site performance.

You can control cookies through your browser settings.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date updated.

13. Contact Us

If you have questions or complaints regarding this Privacy Policy or our handling of your data, please contact us at:

Email: privacy@plentii.world

Address: South Africa

If unresolved, you may lodge a complaint with the Information Regulator (South Africa):

Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za